Booking ticket(s) with Vietnam Local Bus, you totally agree to travel with LOCAL BUS which means:
- All our tickets do not include insurance
- Your bus might make stops on the way to pick up and drop off passengers, goods.
- On Vietnamese holidays, weekends… You might be on a crowded bus with full of people sitting/ sleeping on bus floor BUT we GUARENTEER you will have your own seat/ bed on bus. If you don’t have your own seat, you must send us a picture to approve and we will make a refund 50% of the ticket cost for you.
- Our prices are surely more expensive compare to prices at bus station because we are an agency, we provide picks up service, taxi/ car costs to bus station, available tickets guarenteer; we also have to pay for office rental, staffs, fees...
- Bus leaving time and arrival time might be delayed. Time duration of our buses can be longer if you meet traffic jam or bad weather... on your way. Therefore, we do not have any responsibility if you miss your flight, train, bus…
- We will support you our best on the way if there is anything happens, however, we will not have any responsibility of uncontrolled things happened on the way such as: accident, lost belongings. 
- You might be changed bus without be noticed in advance if your bus gets broken, or other uncontrolled reasons on the way.
- We don't choose seats/ beds on any buses. They are arranged by drivers on the bus. 
- Our English speaking guide only picks you up from hotels in Hanoi Old Quarter to get on mini car/ taxi/ motortaxi which takes you to the bus station in Hanoi. He/ she will not follow you to the bus station, however, you will get picked up by bus driver to the bus when you arrive at the bus station. 
- All drivers don't speak English, when you need any help, you can contact us any time, we will support you as much as we can with English speaking staffs. If you communicate with the bus drivers/ staffs on the bus by yourself, we will not have any responsibility if you get misunderstood on your trip. 
- If our guide/ driver is 15 minutes later than the departure time that we confirmed you, you must contact us (you can ask any local people or your hotel staffs help you to call us) by hotline number: 0988230887 (call from a Vietnamese number) or 0084988230887 (call from a foreign phone number). We are also 24/24 available on WhatsApp/ Line/ Viber by this number: 0084988230887. If you don't contact us within first 15 minutes, we will support you to change to the next bus for you. But we will not have any resposibility of your missing flight, bus, train or hotel that you you booked.


The ticket doesnt include insuarance for your bike(s)/ motorbike(s). Therefore we will not have any responsibility if there is damage happens to them on the way. With the supporting of the bus driver, we can support you to show you where is the nearest mechanic shop to fix, translate for the repairman BUT NOT recover any fees for that fixing.
You will have to go to bus station by yourself with your bike/motorbike, because our small cars/ taxi/ motortaxi can't fit it with other people.


- More than 3 days before departure: Free of charge
- From 3 days till more than 24 hours before departure: 50% of charge
- From and less than 24 hours before departure: 100% of charge

Please feel free to contact us!

Address: 255 Bo De street, Long Bien ward, Hanoi, Vietnam.
Tell: 00842462541908/ 02462541908 
Whatsap/ Viber/ Line: 0084988230887

Mobi: 0084988230887/ 0084969923384 (call in Vietnam: 0988230887/ 0969923384)
Vietnam Local Bus | 255 Bo De street, Long Bien district, 10000 Hanoi - Vietnam | Phone: +84988230887 | Protection Status